Installation FAQ - Magiglo UK

In order to help with any issues that arise either during or shortly after installation of a Magiglo gas fire, this section covers Installation Frequently Asked Questions.

Where technical advice is given, is not intended as a substitute for a site visit by a competent person. All installations must comply with the relevant installation instructions and regulations.

	Q. The pilot goes out when the control knob is released. A. Check the thermocouple is tight in the back of the valve.
	Q. The pilot lights but goes out when burner turned on, with a new installation A. This is a common complaint to Magiglo but normally turns out to be lack of gas pressure. Please carry out following test prior to ringing Technical Dept. Manual Control:- Remove cover from gas valve, place gas gauge on test nipple marked in and light pilot. Turn control knob to main burner observing pressure reading. A drop of more than one mbar denotes lack of gas supply. This will also cause pilot to shrink. Remote/TS Mertik Gas Valve: - Carry out as above test using 1st test point on left side of gas valve. There is no need to remove knobs or cover.
	Q. Installing a 16 Elite Thermobox in Class 1 Flue - can I leave the Class 2 Flue Terminal in position. A. Yes it is permissible to leave in position as long as spillage tests proves ok and you are satisfied terminal is suitable for gas.
	Q. According to your Custom Manual you state Canopy must overhang 300mm to left and right hand side of gas tray. How can we comply within a fireplace opening. A. Regulation applies to DFE gas appliance under an associated independent canopy and not appliances within Fireplace opening.
	Q. Flame picture is only across the front on Custom/Basket fire. A. Check the distance between the fire bed (where the coals/pebbles sit) and the top of the opening. Distance should be no more than 400mm (16).
	Q. Valve knob is clicking but there is no spark. A. Check HT connection. Check HT lead is not arcing out on pipe work. Check electrode gap is 3-4mm.
	Q. Do you manufacture a Flue Gather which can be fitted to the top of the Thermobox etc? A. Under no circumstances must a flue gather be attached directly on to the top of any of our appliances
	Q. Can I run the ducting from a Duo Power Side Vent through the cavity wall of my house? A. Unfortunately no. Building Regulations will not permit.