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Troubleshooting

Invariably, and even with the most reliable of products, there are still some instances when a product does not function quite as it should do. In order to assist, this section covers Troubleshooting Frequently Asked Questions.

Where technical advice is given, is not intended as a substitute for a site visit by a competent person. All installations must comply with the relevant installation instructions and regulations.
 
Q. My fire is difficult to light and lights with a "woosh" on cross ignition.
A. Most likely caused by poor coal layout. Remove, clean and relay coals as per installation manual. Pay particular care not to obstruct gas slot in burner board with a piece of coal or pebble.
Q. My remote handset will not light pilot.
A. The purpose of the Handset is to control the fire and the pilot has to be lit manually
Q. I have a remote or trim switch control fire and although I can establish a pilot the main burner will not light.
A. Ensure pilot/ignition knob turned fully anti-clockwise. (Pointer on knob to 9 O’clock position as apposed to 12 O’clock position)
Q. My fire has trim switch control but buttons are not operating fire.
A. Please check condition of batteries in holder beneath fire and also ensure batteries are making contact.
Q. I have damaged the ceramic back on my fire is it safe to use?
A. Minor damage to the black coating will not affect the performance of your fire and we are able to supply at a small charge a bottle of touch up dye.
Q. My Magiglo fire is burning with a blue flame.
A. Blue flames are normally caused by poor fuel effect layout, suggest relaying the fuel effect as per installation manual.
Q. My pilot light is difficult to light and the spark is poor.
A. Check gap between spark electrode and thermocouple, this should be 3-4mm. Important note: a small gap will cause a poor spark
Q. What batteries do you recommend for Total Control.
A. We recommend Nickel Oxy Hydroxide,or Lithium.
       
     

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Magiglo Ltd     Lysander Close     Broadstairs     Kent     CT10 2YJ     UK