Invariably, and even with the
most reliable of products, there are still some instances when a product
does not function quite as it should do. In order to assist, this
section covers Troubleshooting Frequently Asked Questions.
Where technical advice is given, is not intended as a substitute for a site visit by a competent person.
All installations must comply with the relevant installation
instructions and regulations.
A. Most likely caused by poor coal layout. Remove, clean and relay coals as per installation manual. Pay particular care not to obstruct gas slot in burner board with a piece of coal or pebble.
A. Minor damage to the black coating will not affect the performance of your fire and we are able to supply at a small charge a bottle of touch up dye.